As a technical support expert, I’m bombarded by a plethora of questions about computer support as well as email support. People tell me about past problems they faced with their computers and email and the time it took to fix those issues. They ask me a lot of questions related to AOL Support as this is the service most of them use. The most prominent question the ask me about AOL technical support is about how is online technical support better than traditional tech support and the free support provided by the manufacturers or service provider’s official support pages?
I always advise them to check out the official AOL help and support page before they ask for any help since this form of support is completely free of cost. The official AOL support page has a list of issues that are commonly faced by its users. A quick search should bring you to a text guide that provides step by step instructions on how to resolve an issue on your own. The only problem with this form of technical support is that they require you to be a little bit familiar with technical terms.
If you aren’t too familiar with technical terms and require AOL support that is a bit more ‘hands on’, you could take your computer all the way to a service centre or call a repair technician to come over to your place. This ensures that you will get quality AOL support from skilled experts. The drawback with this form of support is that it is usually quite expensive and it isn’t very quick. If you run into an issue with AOL and require technical support late at night, then you will have to wait until morning to get it resolved.
Online technical support is a quick and convenient way of resolving issues. When you call up a technical support company, you will be received by a tech support expert with many years of experience at providing email support. These specialists are hired after a thorough selection process and have to partake in mandatory training and refresher courses to make sure that they are familiar with the latest in the world of technology.
These companies use the latest remote access technology to help you out. Remote access software allows the tech support expert to temporarily gain access to your computer so that he or she can analyze and resolve the issue as if he or she were physically present at your location. While they are busy fixing your computer, you are free to do whatever you want.
Online technical support offers you easy and convenient tech support at a fraction of the cost you would have been charged if a repair technician were to come over to your house.
Source by Martin D C